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International Customs Charges

Posted by Teralume Industries on

What are the fee's upon my order landing in my country?Every country and jurisdiction is different making it very difficult to estimate local taxes and charges upon customs entry. You will need to check with...

Can you internationally ship?

Posted by Teralume Industries on

Don't live in Australia? We can ship internationally!  If you live outside of Australia, no hassle! Most of our carriers will ship you to your destination, however, on the odd chance they don't, please email support@teralumeindustries.com and...

How late in the day can I order?

Posted by Teralume Industries on

Freight cut off times:We have a 1:00pm cut off each day to ensure our warehouse staff can fully process your order without falter. Our carries pickup from our warehouse between 1:30pm and 2:00pm AEST every week...

International: How long does it take to get my order?

Posted by Teralume Industries on

International The freight time will vary, depending on your country and customs clearance. Typically speaking, we use the DHL network to ensure your packages are delivered promptly. Freight times are anywhere from 2-7 business days,...

Do you offer express shipping?

Posted by Teralume Industries on

We sure do! After you have entered your address in the cart, you will be given the choice to either use our free standard shipping option or select express shipping at extra cost.We typically use...

My payment method isn't working

Posted by Teralume Industries on

There are a number of reasons why your payment method doesn't work. 1. Check you have entered your credit card details correctly, including card number, expiry and CCV (3 digit code on the rear of your...

Out of stock items - What do I do?

Posted by Teralume Industries on

Register your interest and be notified. From time to time some of the products will end up out of stock. The easiest way to let us know you wish to be notified when a product...

I live in Western Australia - When will my order be delivered?

Posted by Teralume Industries on

Western Australia Freight Times Our preferred carriers: TNTAustralia Post The freight time will vary, depending on your exact location in Western Australia. Typically speaking, we use the TNT network to ensure your packages are delivered...

What payment methods can I use?

Posted by Teralume Industries on

We offer you 4 easy and secure ways to pay for your order. 1. Afterpay2. Paypal3. Visa / MasterCard / ApplePay / GPay / Shop Pay Our listed pricing on the website is in Australian...

Can I use PayPal?

Posted by Teralume Industries on

Absolutely! We offer PayPal as a fast and secure payment method. PayPal offers a secure and fast payment method providing your account is up to date with PayPal's security and privacy policies. Upon using PayPal,...