12v & Lighting Warranty Policy

12V, Lighting & Electrical Warranty

Teralume Industries stands behind its lighting, 12V electrical and lithium battery products.

Our products are covered against defects in materials, manufacture, workmanship and design for the applicable warranty period.

Warranty at a Glance

  • 5 Year Warranty on applicable Teralume 12V, lighting and electrical products.

  • Lifetime Warranty on products specifically advertised as Lifetime Warranty.

  • Coverage starts from the original date of purchase.

  • Teralume may repair, replace or refund an accepted claim under our voluntary warranty.

  • Incorrect installation, misuse, electrical damage, impact, modification, chemical damage and normal wear are not covered where they caused or contributed to the failure.

  • Your rights under the Australian Consumer Law are additional to this warranty and are not excluded.

Need to make a claim?
Contact our support team at support@teralumeindustries.com with your proof of purchase, details of the fault and supporting photos or video.

Warranty Period

Unless expressly stated otherwise, eligible Teralume Industries branded lighting, 12V electrical and lithium battery products carry a:

5 Year Warranty

The warranty begins on the original date of purchase.

Some products are expressly sold with a:

Lifetime Warranty

Where a product is advertised as having a Lifetime Warranty, that voluntary warranty applies for the lifetime of the original end-user purchaser, while that purchaser continues to own the product.

For a company or other legal entity, the Lifetime Warranty continues while the original purchasing entity continues to exist and own the product.

A Lifetime Warranty is not internally limited to a predetermined period such as five or ten years.

Unless Teralume Industries agrees otherwise in writing, the voluntary Lifetime Warranty is not transferable.

What Our Warranty Covers

Subject to this policy, Teralume Industries covers premature failure caused by defects in:

  • materials;

  • manufacture;

  • workmanship;

  • product design;

  • LEDs;

  • electronic drivers;

  • switches and integrated controls;

  • internal circuitry;

  • integrated connectors;

  • seals and sealing systems;

  • battery management systems;

  • housings and product construction; and

  • other components forming part of the supplied Teralume product.

Examples of faults that may be covered include:

  • premature LED or electronic failure;

  • manufacturing-related water ingress;

  • failed switches or controls;

  • defective internal circuitry;

  • defective seals or connectors;

  • abnormal battery or BMS failure; and

  • material or structural failure caused by a manufacturing defect.

Normal use in 4WD, touring, trade, fleet and commercial applications does not by itself affect warranty coverage, provided the product is being used within its intended application and published specifications.

Repair, Replacement or Refund

If Teralume Industries accepts a claim under this voluntary warranty, Teralume may choose to:

  1. repair the product;

  2. replace the product; or

  3. refund the purchase price.

Teralume will determine the appropriate remedy based on factors including the nature of the fault, age of the product, availability of parts and whether repair is reasonably practical.

This applies to Teralume Industries' voluntary warranty and does not override rights provided under Australian Consumer Law.

Where a product has a major failure under Australian Consumer Law, the customer may have the right to choose between a refund or replacement.

Replacement Products

If Teralume elects to replace a product:

  • the same product will be supplied where reasonably available;

  • if the product has been discontinued or superseded, Teralume may supply a reasonably equivalent product;

  • the replacement may differ in appearance, generation, housing, connectors or technology;

  • a warranty claim does not provide an entitlement to upgrade to another model or higher-value product; and

  • a product that has been refunded or replaced may become the property of Teralume Industries.

A repair or replacement does not restart the original voluntary warranty period.

A replacement under a 5 Year Warranty receives the balance of the original voluntary warranty.

A replacement under a Lifetime Warranty remains covered in accordance with the Lifetime Warranty provisions of this policy.

Replacement products continue to receive any rights and consumer guarantees applying under Australian Consumer Law.

What Is Not Covered

Our voluntary warranty does not cover damage, deterioration or failure to the extent it was caused or materially contributed to by something other than a defect in the product.

Incorrect Installation

This includes damage caused by:

  • incorrect installation;

  • failure to follow installation instructions;

  • incorrect wiring;

  • reverse polarity;

  • inadequate cable size;

  • incorrect fuse or circuit protection;

  • poor terminals, joins or connections;

  • unsecured wiring or equipment;

  • installation outside published product specifications; or

  • installation that compromises a seal, connector, cable gland or enclosure.

An installation issue does not automatically cancel the entire warranty.

Teralume will consider whether the installation issue caused or contributed to the fault being claimed.

Electrical Damage

Damage caused by the following is not covered by our voluntary warranty:

  • over-voltage;

  • excessive current;

  • reverse polarity;

  • external short circuit;

  • electrical surge or transient;

  • operation outside the specified voltage range;

  • unsuitable chargers or power supplies;

  • faulty alternators or charging systems;

  • incorrect solar regulators;

  • welding-related electrical damage;

  • jump-start related electrical damage; or

  • another external electrical condition outside the product's published specifications.

Physical Damage, Misuse or Modification

This includes damage caused by:

  • collision;

  • impact;

  • crushing;

  • dropping;

  • misuse;

  • abuse;

  • negligence;

  • intentional damage;

  • incorrect mounting;

  • drilling or cutting;

  • unauthorised modification;

  • unauthorised repair;

  • disassembly; or

  • removal or alteration of identification or serial information where this prevents reasonable warranty assessment.

Normal off-road use does not automatically exclude a product from warranty.

Damage caused by loose mounting, impact, abnormal vibration or structural movement outside the product's intended operating conditions is not covered.

Water Ingress & Environmental Damage

Where a product carries an IP or other environmental protection rating, it must be used within the conditions represented by that rating.

Our voluntary warranty does not cover damage caused by:

  • submersion beyond the product's published rating;

  • water exposure outside published specifications;

  • damaged or incorrectly installed seals;

  • modified connectors;

  • modified cable glands;

  • water entering through external wiring;

  • improper installation;

  • excessive temperature exposure; or

  • environmental conditions for which the product was not designed.

Minor temporary condensation inside some lighting products can occur as temperature and atmospheric pressure change and does not necessarily indicate a defect.

Persistent water ingress or condensation caused by a manufacturing or sealing defect may be covered.

Wear, Appearance & Coatings

Normal wear and cosmetic deterioration are not manufacturing defects.

Unless caused by a defect in materials or manufacture, the warranty does not cover:

  • scratches;

  • stone chips;

  • scuffing;

  • impact marks;

  • abrasion;

  • normal UV fading;

  • normal powder-coat deterioration;

  • minor colour variation;

  • normal surface oxidation;

  • cosmetic corrosion;

  • normal deterioration of labels or markings;

  • normal LED lumen depreciation; or

  • other reasonable wear and tear.

Unusually premature coating or material failure caused by a manufacturing defect may still be covered.

Chemical & Cleaning Damage

Polycarbonate lenses, plastics, seals, wiring insulation, powder coating and battery housings can be permanently damaged by incompatible chemicals.

Damage caused by chemical exposure is not considered a manufacturing defect.

Do not expose Teralume Industries products to incompatible:

  • solvents;

  • petroleum-based cleaners;

  • aggressive acids;

  • strong alkaline cleaners;

  • industrial degreasers;

  • acetone;

  • benzene;

  • toluene;

  • turpentine;

  • methyl ethyl ketone;

  • chlorine or hypochlorite solutions;

  • strong ammonia solutions; or

  • other substances capable of attacking polycarbonate, plastics, seals, coatings or electrical insulation.

Truck, machinery and vehicle cleaning products can contain highly aggressive chemicals.

Always check that a cleaning product is suitable for use on the materials being cleaned.

This exclusion applies where chemical exposure caused or materially contributed to the damage.

Lithium Battery Products

Lithium batteries are electrochemical products and naturally experience some reduction in capacity through age, use and charge/discharge cycling.

Normal capacity reduction consistent with the age and use of the battery is not, by itself, a manufacturing defect.

Our warranty covers abnormal or premature failure caused by a covered defect, including defects in an integrated Battery Management System.

The voluntary warranty does not cover damage caused by operation outside published specifications, including:

  • excessive charge or discharge current;

  • incorrect charging voltage;

  • unsuitable charging equipment;

  • excessive temperature;

  • charging outside permitted temperatures;

  • prolonged storage in a discharged condition;

  • external short circuit;

  • physical damage;

  • water ingress beyond the product's rating; or

  • modification or bypassing of the BMS.

Product Assessment

The existence of a fault does not automatically mean that the product has a manufacturing or design defect.

Teralume Industries may reasonably:

  • inspect and test the product;

  • request photographs or video;

  • review the installation;

  • request wiring information;

  • request vehicle or equipment information; and

  • undertake troubleshooting

to determine the cause of a failure.

Teralume may require the product to be returned for inspection before approving a warranty claim.

Do not discard, destroy, open or modify a product while a warranty claim is being assessed unless authorised by Teralume Industries.

Labour, Removal & Third-Party Costs

Unless approved by Teralume Industries in writing before the cost is incurred, our voluntary product warranty does not include:

  • auto-electrician fees;

  • mechanic or workshop labour;

  • diagnostic fees;

  • vehicle fault finding;

  • removal labour;

  • refitting labour;

  • travel;

  • accommodation;

  • towing;

  • vehicle hire;

  • vehicle downtime;

  • business interruption;

  • lost income; or

  • other third-party expenses.

If you expect Teralume Industries to contribute to third-party costs, contact us before authorising the work.

Nothing in this section limits any entitlement available under Australian Consumer Law.

Making a Warranty Claim

To make a warranty claim, contact:

Teralume Industries Support
Email: support@teralumeindustries.com
Phone: 07 5357 8775

Please provide, where reasonably available:

  • your name and contact details;

  • order or invoice number;

  • proof of purchase;

  • product name or SKU;

  • purchase date;

  • a description of the fault;

  • photos or video showing the issue;

  • photos of the installation and wiring where relevant; and

  • any other reasonable diagnostic information requested by Teralume Industries.

Proof of purchase may include an invoice, receipt, order record, bank transaction or other reasonable evidence establishing the purchase.

Teralume may conduct troubleshooting before requesting that the product be returned.

Following assessment, Teralume will advise whether:

  • the claim is accepted;

  • further assessment is required;

  • the product will be repaired;

  • the product will be replaced;

  • a refund will be provided; or

  • the failure is not covered by the voluntary warranty.

Freight & Assessment Costs

Contact Teralume Industries before returning a product so an appropriate return method can be arranged.

For an accepted warranty claim within Australia, Teralume Industries will bear or reimburse reasonable standard freight costs associated with the warranty return.

Unauthorised express, premium or specialist freight may not be reimbursed.

Where assessment determines that:

  • no fault exists;

  • the issue is unrelated to the product;

  • the product has been damaged by an excluded cause; or

  • the claim otherwise falls outside the voluntary warranty,

Teralume may charge reasonable assessment or return freight costs where permitted by law.

Where an assessment fee may apply, the customer will be advised of the reasonable estimated cost before that charge is incurred.

Products Purchased Through a Dealer

Eligible Teralume Industries branded products purchased through an authorised Teralume dealer or reseller remain eligible for the applicable Teralume Industries voluntary warranty.

Warranty claims may be made directly with Teralume Industries.

Customers may also have rights against the business that supplied the product under Australian Consumer Law.

Third-Party Products

Products manufactured by another brand and supplied by Teralume Industries may carry the manufacturer's own warranty rather than Teralume Industries' 5 Year or Lifetime Warranty.

Any manufacturer's warranty is additional to any rights the customer may have under Australian Consumer Law.

Australian Consumer Law

This voluntary warranty is in addition to, and does not exclude, restrict or modify, any rights or remedies available under Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Teralume Industries' 5 Year Warranty and Lifetime Warranty provide additional benefits beyond these statutory consumer guarantees.

Expiry of our voluntary warranty does not necessarily mean that all rights under Australian Consumer Law have expired.

Warranty Provider

Zenoptic Industries Pty Ltd
Trading as Teralume Industries
ABN 36 635 440 014

40 Griffin Crescent
Brendale QLD 4500
Australia

Phone: 07 5357 8775
Email: support@teralumeindustries.com

Effective 27 August 2026