Quote Terms & Conditions

IMPORTANT NOTICE

Payment of any deposit or part payment constitutes unconditional acceptance of these Terms & Conditions of Quote. No signature is required.

1. NATURE OF THIS DOCUMENT

1.1 These Terms & Conditions of Quote govern the supply of Goods and associated services by Teralume Industries ("We", "Us", "Our") to the customer ("You", "Your").

1.2 These Terms & Conditions operate in conjunction with Teralume Industries’ Terms and Conditions of Trade.

1.3 Together, the Quote, these Terms & Conditions of Quote, and the Terms and Conditions of Trade form the entire binding commercial agreement between the parties.

2. ACCEPTANCE OF QUOTE

2.1 You acknowledge and agree that any of the following constitutes unconditional acceptance of the Quote and these Terms & Conditions:

(a) payment of any deposit or part payment;

(b) written confirmation to proceed; or

(c) instruction to commence works or order Goods.

2.2 Payment of a deposit is conclusive evidence that You have read, understood, and accepted these Terms & Conditions and all incorporated documents.

3. QUOTE VALIDITY & PRICING

3.1 This Quote is valid for thirty (30) days unless stated otherwise.

3.2 All prices are in Australian Dollars (AUD) and exclusive of GST unless stated.

3.3 Pricing is based on information provided by You. Any inaccuracies or changes may result in revised pricing.

3.4 Prices may be adjusted due to increases in material costs, supplier pricing, freight, or exchange rates beyond Our control.

4. PAYMENT TERMS

4.1 A deposit of 30% of the quoted total is required prior to allocation of stock, production capacity, labour, or procurement.

4.2 The remaining balance must be paid in full and in cleared funds no later than two (2) business days prior to:

(a) freight or dispatch of Goods;

(b) delivery to a third-party fitment centre; or

(c) vehicle collection or handover.

4.3 Progress Payments: Where a vehicle build, order, or project reaches a stage where a substantial portion of the Goods have been supplied, costs incurred, or work completed, Teralume Industries reserves the right to request a progress payment. Any requested progress payment must be paid within the timeframe specified by Teralume Industries and is required to allow the build or works to continue. Failure to make a requested progress payment may result in suspension of works until payment is received.

4.4 We reserve the right to withhold dispatch, freight, or release of Goods until payment is received in full.

4.5 Except where required by the Australian Consumer Law, deposits are non-refundable once materials or components are ordered from an external supplier in reliance on Your accepted quote.

4.6 Any change of mind or decision not to proceed after acceptance of the quote is treated as a cancellation. Where cancellation occurs after allocation of stock, production capacity, labour, or procurement, We may retain part or all of the deposit to recover costs incurred.

4.7 No Set-Off: You must not withhold, delay, or set-off any payment due to Us.

5. FREIGHT, DISPATCH, DAMAGE & RISK

5.1 Authority to Freight: You authorise Teralume Industries to arrange freight and deliver the Goods directly to a nominated third-party fitment centre or delivery address as directed by You.

5.2 Condition on Dispatch & Risk Transfer: Goods are checked and photographed prior to dispatch to record their condition at the time they leave Our control.

Risk of loss or damage to the Goods passes to You upon dispatch from Our premises or handover to the carrier or fitment centre, whichever occurs first.

5.3 Freight Damage Procedure: If Goods are damaged during transit:

(a) the damage must be identified and recorded at the time of delivery, where reasonably possible;

(b) clear photographic evidence of the damage and packaging must be taken; and

(c) Teralume Industries must be notified in writing within twenty-four (24) hours of delivery.

Failure to follow this procedure may limit or prevent any freight claim and does not relieve You of Your payment obligations.

5.4 Freight damage claims are a matter between You and the freight carrier. At Our discretion, Teralume Industries may assist with lodging a claim; however, Teralume Industries accepts no liability for damage occurring in transit.

5.5 Delays caused by freight providers, carriers, or circumstances beyond Our reasonable control do not constitute a breach of contract and do not give rise to a right to cancel or withhold payment.

6. SEPARATE FITMENT & INSTALLATION RESPONSIBILITY

6.1 Goods are supplied by Teralume Industries. Installation is performed by a separate third-party fitment centre unless otherwise agreed.

6.2 Installation Warranty: Where Goods are installed by a non-Teralume fitment centre or self-installed by You or a third party, Teralume Industries provides no warranty and accepts no responsibility in relation to installation, workmanship, labour, wiring, alignment, calibration, or fitment quality. All warranties relating to installation workmanship or labour rest solely with the fitment centre or installer performing the installation.

6.3 Any product warranty applies only to the Goods supplied and is provided by the original manufacturer. Warranty claims for third-party products must be made directly with the manufacturer, even where the product was supplied and/or fitted by Teralume Industries.

 

7. VEHICLE MODIFICATIONS, COMPATIBILITY & LEGAL COMPLIANCE

7.1 Installation of trays, canopies, accessories, or other aftermarket equipment constitutes a vehicle modification.

7.2 Vehicle modifications may affect the operation or performance of factory or aftermarket systems, including sensors, cameras, electronics, and safety features.

7.3 Teralume Industries does not guarantee the ongoing functionality or calibration of any vehicle systems following modification.

7.4 You are responsible for ensuring the modified vehicle remains roadworthy, legally compliant, and appropriately insured, including all required notifications.

7.5 Teralume Industries accepts no liability for fines, insurance denial, or regulatory non-compliance arising from vehicle modifications.

8. VARIATIONS, CHANGES & CANCELLATIONS

8.1 Variations must be approved in writing and may incur additional costs.

8.2 No items may be removed from an order within ten (10) business days of scheduled fitment.

8.3 Where cancellation occurs after allocation of stock, production capacity, or labour, We may retain part or all of the deposit to recover costs incurred.

8.4 Cancellations or rescheduling within five (5) business days of a Teralume Industries HQ booking may incur a reasonable cancellation fee.

9. LIMIATION OF LIABILITY

9.1 To the maximum extent permitted by law, We are not liable for indirect or consequential loss.

9.2 Where liability cannot be excluded, it is limited to resupply of the Goods or the cost of resupply.

10. GOVERNING LAW

10.1 These Terms & Conditions of Quote are governed by the laws of Queensland.