Shipping & Freight Policy
Lighting & Accessories:
Thank you for visiting and shopping at Teralume Industries. Please review our terms and conditions relating to our Dispatch & Delivery Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or local and national public holidays.
If we experience high volumes of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we may contact you via email or telephone.
Product Availability and Back Orders
If a product is out of stock, we may notify you and offer the option to place a backorder. Backordered items can have a lead time of up to 8-10 weeks. These timelines are provided as estimates and are subject to change. In the event of further delays, we will keep you informed.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method: Australia Post, TNT/FEDEX
Estimated delivery time: 3-5 business days (depending on location)
Shipment cost: Flat rate or unless otherwise discussed
Express delivery is only available for orders with Australian delivery addresses.
Delivery delays can occasionally occur, especially during peak seasons or due to unforeseen circumstances.
Shipment to PO Boxes or APO/FPO Addresses
Teralume Industries ships to addresses within Australia and its territories, as well as APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 24 hours of manifest scan.
Authority to Purchase
If you are purchasing on behalf of another person or entity, you represent that you have the authority to do so. This includes purchases made for a business or organization.
Customs, Duties, and Taxes
Teralume Industries is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Teralume Industries is not liable for any products damaged or lost during shipping. If you received your order and it was damaged on arrival, please file a claim with the shipment carrier immediately.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
International Shipping Policy
We use Australia Post and TNT/FEDEX to ship internationally.
Shipping is calculated at checkout for all international orders, or unless otherwise discussed.
Please note, this charge is for transport costs only and does not cover import liabilities that may be applied by the government of your destination country. Teralume Industries does not accept any responsibility for customs delays, duties, or taxes that may apply in the destination country. Please contact our Customer Support team if you have any questions before ordering.
XGO™ Trays, Canopies, and Accessories:
Delivery
We, through our nominated carrier or otherwise, will deliver the Goods (including where they form part of a vehicle) to you, your agent, or nominee, to a carrier, place specified by you, or as otherwise agreed in writing.
We Do Not Accept Liability for Delay
We will use reasonable efforts to deliver the Goods (including where they form part of a vehicle) by the date and to the place or person specified in clause above. However, we do not accept liability for any delays in delivery, whether caused by our carrier or due to other factors beyond our control.
Title
We retain absolute title over any Goods we supply or procure that are to or do form part of your or another person’s relevant vehicle until we have received payment in full for such Goods and all related Services. We may, at any time until payment is received, remove any such Goods from the relevant vehicle.
Risk
All risks concerning your or another person’s relevant vehicle (including any modifications or incorporated Goods) while it is on our premises, under our control, or being modified, remain with you. This includes, without limitation, all risks of damage or loss, however caused. You must insure the relevant vehicle (including any Goods forming part of the vehicle) against all relevant risks. Failure to do so may result in significant loss for you or another relevant party.
Storage of Goods
Once a product has been purchased and paid for, ownership transfers to you, the client, and we consider the order finalized. This applies even if the item(s) remain on our premises. We are happy to store items on a short-term basis if you are unable to accept delivery at a particular time, but please note that storage space is limited. We request that you arrange for pickup within 7 days of the sale completion.
Customers must notify us of any defects within 36 months of the purchase date to make a valid warranty claim. This warranty is void if the product has been subjected to misuse, neglect, or unauthorized modifications.
Customer Responsibilities
Customers are responsible for ensuring that the products they purchase are suitable for their specific vehicle and intended use. Please consult with our team if you have any doubts about the compatibility of our products with your vehicle.
Contact Us
For any questions regarding this policy or assistance with your order, please contact our Customer Support team on 07 53578775 or email support@teralumeindustries.com
