XGO Warranty Policy

Tray, Canopy & Chassis-Mount Body Warranty

Teralume Industries stands behind the design, manufacture and workmanship of its trays, canopies and chassis-mount bodies.

Our voluntary warranty provides:

10-Year Structural Guarantee

Teralume trays, canopies and chassis-mount bodies are guaranteed against covered structural defects for 10 years.

5-Year Component & Accessory Warranty

Teralume-manufactured components and accessories are warranted against defects in materials and workmanship for 5 years.

2-Year Coating Warranty

Teralume-applied powder coating and protective finishes are warranted against defects in original preparation and application for 2 years.

These warranties are provided in addition to any rights and remedies available under the Australian Consumer Law.

1. 10-Year Structural Guarantee

Teralume guarantees the primary load-bearing structure of its trays, canopies and chassis-mount bodies against failure caused by defects in materials, fabrication or workmanship for 10 years from the original date of supply.

A structural defect means cracking, fracture, separation, permanent deformation or failure of a covered structural component that materially affects the strength, integrity or safe use of the product.

Structural components covered include:

  • Primary tray frames and chassis assemblies

  • Structural cross-members

  • Structural floor assemblies forming part of the load-bearing structure

  • Structural headboard assemblies

  • Canopy structural frameworks

  • Chassis-mount and service-body structural frameworks

  • Structural mounting frames and brackets supplied by Teralume

  • Primary structural aluminium assemblies

  • Welded joints forming part of these structural components

The Structural Guarantee applies where the failure results from a defect in the original materials, fabrication or workmanship.

2. What the Structural Guarantee Does Not Cover

The 10-Year Structural Guarantee is not a 10-year warranty over every component fitted to the product.

Unless directly affected by a covered structural defect, the Structural Guarantee does not cover:

  • Doors or door skins

  • Cosmetic panels

  • Mudguards

  • Sideboards

  • Hinges

  • Gas struts

  • Locks, handles or latches

  • Seals

  • Drawers, runners or slides

  • Trundle drawers

  • Shelves or dividers

  • Roof racks or rails

  • Ladders

  • Spare wheel holders

  • Jerry can holders

  • Accessory brackets or mounts

  • Water tanks, pumps, taps or plumbing

  • Electrical equipment

  • Wiring

  • Lighting

  • Cameras or sensors

  • Powder coating

  • Paint or cosmetic finishes

  • Third-party products

These items may be covered separately under another applicable Teralume warranty.

3. 5-Year Component & Accessory Warranty

Teralume-manufactured and Teralume-branded non-structural components and accessories are warranted for 5 years against defects in materials and workmanship.

This includes, where supplied as a Teralume product:

  • Drawers and drawer systems

  • Trundle systems

  • Shelving and dividers

  • Ladders

  • Roof racks and rails

  • Spare wheel holders

  • Jerry can holders

  • Tray sideboards

  • Accessory brackets and mounts

  • Mechanical locking hardware

  • Hinges

  • Water storage components

  • Other Teralume-manufactured mechanical accessories

This warranty covers defects in original manufacture.

It does not cover normal wear, adjustment, deterioration, misuse or external damage.

4. 2-Year Coating Warranty

Teralume-applied powder coating and protective finishes are warranted for 2 years against defects arising from the original coating preparation or application.

Covered coating defects may include:

  • Abnormal peeling

  • Abnormal flaking

  • Delamination

  • Blistering

  • Premature loss of adhesion

  • Other premature coating failure caused by defective preparation or application

Powder coating is a protective and cosmetic finish and is not guaranteed against scratching, stone chips, impact, abrasion, chemical exposure or normal cosmetic deterioration.

5. Coating and Finish Exclusions

The Coating Warranty does not cover damage or deterioration caused or contributed to by external influences.

Physical damage

This includes:

  • Scratches

  • Stone chips

  • Dents

  • Scuffs

  • Gouges

  • Impact damage

  • Abrasion

  • Rubbing

  • Cargo movement

  • Loose equipment

  • Tie-down straps

  • Tools or equipment striking coated surfaces

  • Loading and unloading damage

  • Normal wear and tear

Chemicals and contaminants

Damage caused by exposure to corrosive, reactive or aggressive substances is not covered, including:

  • Acids

  • Alkalis

  • Battery acid

  • Brake fluid

  • Brake cleaner

  • Paint stripper

  • Paint thinner

  • Turpentine

  • Acetone

  • Solvents

  • Petrol

  • Diesel

  • AdBlue

  • Oils

  • Hydraulic fluid

  • Transmission fluid

  • Strong degreasers

  • Industrial cleaning products

  • Chlorine

  • Pool chemicals

  • Fertilisers

  • Pesticides

  • Herbicides

  • Agricultural chemicals

  • Cement

  • Concrete

  • Lime

  • Adhesive removers

  • Rust converters

  • Cutting fluids

  • Welding chemicals

  • Other corrosive, reactive or solvent-based substances

Contamination should be removed and the affected area washed as soon as reasonably practicable.

Salt and coastal exposure

Damage caused or contributed to by the following is not considered a coating defect:

  • Saltwater

  • Ocean spray

  • Beach driving

  • Accumulated salt residue

  • Road salt

  • Prolonged coastal contamination

  • Failure to reasonably clean salt contamination

Beach or coastal use does not itself void the warranty.

Environmental contamination

The warranty does not cover damage caused by:

  • Bird or bat droppings

  • Tree sap

  • Insect residue

  • Industrial fallout

  • Metal filings

  • Grinding debris

  • Welding spatter

  • Airborne chemicals

  • Mineral deposits

  • Hard-water deposits

  • Prolonged mud contamination

Incorrect cleaning

The warranty does not cover damage caused by:

  • Abrasive cleaners

  • Cutting compounds

  • Aggressive polishing compounds

  • Steel wool

  • Abrasive pads

  • Wire brushes

  • Scrapers

  • Unsuitable solvents

  • Aggressive pressure washing

  • Inappropriate cleaning chemicals

6. General Warranty Exclusions

Subject always to Australian Consumer Law, Teralume's voluntary warranties do not cover failure, damage or deterioration to the extent caused or contributed to by:

  • Normal wear and tear

  • Scratching, dents, chips or cosmetic damage

  • Accident, collision or impact

  • Misuse or abuse

  • Neglect or lack of reasonable care

  • Overloading

  • Exceeding product load limits

  • Exceeding vehicle GVM or axle limits

  • Excessive or concentrated loads

  • Incorrect load distribution

  • Unsecured loads

  • Excessive roof loading

  • Competition or motorsport use

  • Jumping or intentionally becoming airborne

  • Rollover

  • Fire

  • Flood

  • Hail

  • Storm damage

  • Theft or vandalism

  • Falling objects

  • Animal damage

  • Chemical exposure

  • Salt contamination

  • Environmental contamination

  • Abrasive or inappropriate cleaning

  • Failure to perform reasonable maintenance

  • Incorrect installation

  • Third-party installation defects

  • Unauthorised repairs

  • Cutting, drilling, grinding or welding

  • Structural modification

  • Incompatible accessories

  • Third-party accessories

  • Galvanic corrosion caused by third-party materials

  • Vehicle chassis failure

  • Suspension failure

  • Vehicle mounting-point failure

  • Excessive chassis movement or flex

  • Vehicle modifications that contribute to the failure

  • Use outside the intended application of the product

  • Continued use after damage or a fault has become reasonably apparent

An exclusion applies only to the extent that the excluded circumstance caused or contributed to the claimed failure.

An unrelated manufacturing defect is not automatically excluded because the product has otherwise experienced wear, modification or damage.

7. Reasonable Care and Maintenance

Customers are expected to exercise reasonable care and perform routine inspection and maintenance.

Warranty does not cover damage caused by undue care, neglect or unreasonable treatment, including:

  • Allowing unsecured cargo to repeatedly strike internal surfaces

  • Failing to secure heavy equipment

  • Overloading drawers or shelves

  • Repeatedly slamming doors or drawers

  • Using doors or components to support loads they were not designed for

  • Continuing to use visibly damaged mounts or components

  • Failing to tighten obviously loose fasteners

  • Failing to remove significant salt or chemical contamination

  • Using inappropriate cleaning chemicals

  • Failing to maintain damaged or contaminated seals

Routine maintenance, cleaning, adjustment and tightening are not manufacturing defects.

8. Touring, Trade, Fleet and Off-Road Use

Teralume products are designed for working and recreational vehicles.

Normal touring, trade, fleet and off-road use does not, by itself, void the warranty.

Warranty does not cover damage caused by operating the product or vehicle outside its reasonable design, load or operating limits.

9. Vehicle Weight and Load Limits

The customer is responsible for ensuring the completed vehicle remains within all applicable:

  • Gross Vehicle Mass limits

  • Gross Combined Mass limits

  • Front and rear axle limits

  • Tyre load ratings

  • Suspension limits

  • Roof load limits

  • Product load limits

  • Legal and vehicle manufacturer requirements

The structural capacity of a Teralume product does not increase the legal carrying capacity of the vehicle.

10. Vehicle Chassis and Suspension

The Structural Guarantee covers the Teralume product, not the vehicle beneath it.

The voluntary warranty does not cover failure of:

  • Vehicle chassis rails

  • Factory mounting points

  • Suspension

  • Springs

  • Airbags

  • Vehicle body mounts

  • Vehicle wiring

  • Cameras

  • Parking sensors

  • Radar systems

  • ADAS equipment

  • Other vehicle components

unless and to the extent Teralume is responsible for the underlying cause of the failure.

11. Dealer and Third-Party Workmanship

Teralume's product warranty covers defects in Teralume products.

It does not provide a voluntary workmanship warranty over installation, fabrication, electrical work, modification or other work performed by an independent dealer, fitter, reseller, workshop or third party.

Teralume does not cover:

  • Incorrect installation or fitment

  • Poor or defective third-party workmanship

  • Incorrect mounting

  • Incorrect drilling

  • Incorrect fasteners or fastening torque

  • Incorrect alignment

  • Incorrect wiring

  • Incorrectly installed seals

  • Damage caused during installation

  • Damage caused during removal or reinstallation

  • Modification of Teralume products

  • Rectification of dealer or third-party workmanship

  • Diagnostic time required to identify faults created by third-party work

  • Rework required because a third party incorrectly installed or modified the product

The installer remains responsible for its own workmanship, subject to applicable law.

Third-party installation does not automatically void the warranty on an unaffected Teralume product.

Where installation or other services were sold, contracted or invoiced directly by Teralume Industries, Teralume will meet its obligations in relation to those services under Australian Consumer Law.

12. Modifications

Modification does not automatically void the entire product warranty.

However, warranty does not cover damage or failure caused or contributed to by:

  • Cutting

  • Drilling

  • Welding

  • Grinding

  • Bending

  • Modification of structural members

  • Relocation of mounting points

  • Alteration of mounting systems

  • Modification of roof structures

  • Unsupported accessory loads

  • Modified doors or hinges

  • Modified drainage or electrical systems

Teralume recommends obtaining written approval before making structural alterations.

13. Water and Dust Resistance

Teralume trays, canopies and chassis-mount bodies incorporate sealing systems designed to provide a high level of protection against normal water and dust exposure.

Warranty may apply where excessive ingress results from a manufacturing or workmanship defect.

Warranty does not cover ingress caused or contributed to by:

  • Damaged seals

  • Worn or contaminated seals

  • Incorrectly adjusted doors

  • Doors not being completely closed

  • Locks not being correctly engaged

  • Pressure washing directly against seals or openings

  • Water crossings or submersion

  • Modifications or penetrations

  • Incorrectly installed accessories

  • Collision or impact damage

  • Lack of reasonable maintenance

14. Third-Party Products

Products manufactured by another supplier may carry their own manufacturer's warranty.

This may include:

  • Fridges

  • Awnings

  • Roof-top tents

  • Batteries

  • Chargers

  • Inverters

  • Solar equipment

  • Compressors

  • Cameras

  • Communications equipment

  • Other third-party accessories

Where Teralume supplied a third-party product, customers may contact Teralume regarding available warranty support.

Nothing in this section limits rights available under Australian Consumer Law.

15. Warranty Remedies

Where Teralume accepts a claim under its voluntary warranty, and subject to Australian Consumer Law, Teralume may elect to:

  • Repair the defective product or component

  • Replace the defective product or component with the same or an equivalent item

  • Refund the amount paid for the defective product or component

Teralume may repair a product rather than replace the complete assembly where repair provides an appropriate and durable remedy.

A repair or replacement does not restart the original warranty period.

Nothing in this section limits any remedy or choice of remedy available under Australian Consumer Law.

16. Labour and Repair Costs

Where a defect is accepted under Teralume's voluntary warranty, Teralume will provide or authorise the reasonable labour necessary to rectify the accepted Teralume warranty defect.

Approval of a warranty claim does not constitute approval for unlimited labour or third-party workshop charges.

Unless approved by Teralume in writing beforehand, warranty does not cover:

  • Labour exceeding Teralume's approved repair time

  • Labour charged above Teralume's approved warranty labour rate

  • Unauthorised diagnostic time

  • Troubleshooting faults caused by third-party workmanship

  • Rectification of dealer or third-party workmanship

  • Removal or refitting of unrelated accessories

  • Removal or refitting of customer-installed equipment

  • Dismantling non-standard fitouts

  • Additional labour resulting from modifications

  • Fabrication outside the approved warranty repair

  • Vehicle servicing

  • Unrelated vehicle repairs

  • Travel time

  • Call-out charges

  • Storage charges

  • Administration charges

  • Priority or express labour charges

  • Other excessive or consequential labour

Excess Labour

Teralume's voluntary warranty responsibility is limited to the reasonable and approved labour required to rectify the covered defect.

Additional labour resulting from:

  • Inefficient repair practices

  • Repeated diagnosis

  • Dealer error

  • Third-party workmanship

  • Non-standard installation

  • Modifications

  • Aftermarket fitouts

  • Unrelated accessories

  • Work outside the approved repair scope

is not covered by Teralume's voluntary warranty.

17. Authorisation of Third-Party Repairs

A dealer, repairer or third-party workshop must obtain written approval from Teralume before commencing work for which reimbursement is sought from Teralume.

Teralume may specify:

  • Repair method

  • Replacement components

  • Approved labour time

  • Approved labour rate

  • Maximum authorised repair amount

  • Repair location or nominated repairer

Unauthorised repair or labour charges will not ordinarily be reimbursed under Teralume's voluntary warranty.

This does not prevent a customer taking reasonable action in an emergency or exercising rights available under Australian Consumer Law.

18. Warranty Claim Costs

Customers should obtain Teralume approval before incurring substantial:

  • Freight

  • Towing

  • Transport

  • Removal

  • Reinstallation

  • Third-party repair costs

Where a claim is accepted, Teralume will bear reasonable and approved costs required to provide the applicable warranty remedy.

Approved warranty-related expenses may be submitted for reimbursement with appropriate receipts, invoices and proof of payment.

Where a claim is not covered by the voluntary warranty, the customer is responsible for their own costs except where otherwise required under Australian Consumer Law.

19. Making a Warranty Claim

Customers should contact Teralume as soon as reasonably practicable after becoming aware of a potential warranty issue.

Please provide:

  • Name and contact details

  • Invoice number or proof of purchase

  • Vehicle year, make and model

  • Registration or VIN where relevant

  • Approximate vehicle kilometres

  • Photographs or video clearly showing the issue

  • Description of the fault

  • Circumstances in which it became apparent

  • Relevant loading or use information

  • Details of any modifications or third-party work

Teralume may require additional information or physical inspection before determining the claim.

Warranty Provider

Zenoptic Industries Pty Ltd
ABN 36 635 440 014
trading as Teralume Industries

40 Griffin Crescent
Brendale QLD 4500
Australia

Phone: 07 5357 8775
Email: support@teralumeindustries.com

20. Australian Consumer Law

This warranty is provided in addition to rights and remedies available under the Australian Consumer Law.

Nothing in this warranty excludes, restricts or modifies any consumer guarantee, right or remedy which cannot lawfully be excluded, restricted or modified.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and

  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Warranty at a Glance

10 Years — Structural

Primary load-bearing tray, canopy and chassis-mount body structures against defects in materials, fabrication and workmanship.

5 Years — Components & Accessories

Teralume-manufactured components and accessories against defects in materials and workmanship.

2 Years — Coatings

Teralume-applied powder coating and protective finishes against defects in original preparation and application.

Australian Consumer Law

Teralume's voluntary warranties are additional to rights and remedies available under Australian law.